Manage Your Reviews in Lead Manager
Why Reviews Should Matter to Your Business
There are many reasons why reviews should matter to your business. From improving your brand reputation to customers seeing how you interact with other customers.
Improve Your Brand’s Reputation
Positive reviews play a vital role in establishing your reputation as a reliable and professional business. Sharing experiences from real customers serves as compelling testimonials for your brand, while also fostering trust and confidence among potential clients.
Stand Out From Your Competitors
According to Trustpilot, 77% of UK shoppers check online reviews before deciding to use a company's service. If your competitors lack reviews or fail to engage with customer feedback, your reviews can become a powerful factor in swaying customers to choose your business.
Increase Your Online Presence
Gathering reviews can significantly boost your partner page’s visibility on Google search results, enhancing your online presence. Reviews serve as trust indicators for both Google and potential customers. A page that is perceived as trustworthy and highly rated is more likely to rank higher, making it easier for users to find you.
Customers Learn How You Work
Potential customers want to know what your previous clients think about your business. Reviews provide valuable insights into your professionalism, work ethic, and any extra effort you put in to exceed expectations, helping to shape their perception of your company.
Lead Manager's Review Feature
Your reviews feature on your partner page, so your rating will be the first thing potential customers see when they’re matched with you. Your reviews are also going to help you stand out from your competitors, increasing your conversion rate. Discover how Lead Manager's review feature can help boost your conversion rate and strengthen your business.
Take Control of Your Reviews
You can send your partner page directly to customers to ask for feedback. This will help increase your rating. We recommend doing this as soon as you’ve completed a job, so the experience is fresh in the customer’s mind. This increases the chances of receiving a more personalised review.
Fully Verified Reviews
Our reviews are collected from real customers who have been matched with you. They are asked to confirm some unique details to verify their use of our site.
Genuine testimonials help establish trust with potential customers, reassuring them of their authenticity. In contrast, unverified reviews can harm your company’s reputation and make customers question the legitimacy of the feedback.
Respond to Reviews in Your Lead Manager
We take pride in our service always being honest and transparent. All reviews are published, regardless of the feedback, but we check them beforehand to ensure they are relevant to your services.
Responding to reviews, both positive and negative, is essential. Reviews provide valuable insight into your professionalism, operations, and willingness to go the extra mile. With your Lead Manager, you can effortlessly engage with reviews, enhancing your brand’s visibility and reputation.
If there is any negative feedback, it will be dealt with on its merit and we'll act accordingly depending on the issues raised. All reviews are used as part of the continuous monitoring of our partners, and we’ll be in touch if we feel negative feedback is causing an issue to your, and our, businesses.
